Crisis & Reputation Risk Management

For decades, we’ve provided strategic counsel on the most sensitive reputation and ethical issues, from environmental disasters to labor unrest, healthcare tragedies to mergers and acquisitions.

Our goal is to help our clients be prepared to solve problems, manage the spotlight, learn from missteps and avoid future crises. Our approach has continued to evolve to meet stakeholder expectations and the ever-changing media landscape of marketing and advertising.

Crisis Communication

Online conversation is instantaneous and constant. A delayed response to a crisis can be damaging. The public and media demand open and honest communication regardless of the situation; therefore, we help clients monitor and manage responses, 24/7. Listening closely, understanding what’s being said, and responding quickly and accurately can mean the difference between a crisis and a total disaster.

Issues Management

Effective management begins long before a crisis occurs. That is why we encourage our clients to embrace a comprehensive communications planning process. We believe that by continuously examining vulnerabilities and simulating responses, organizations can ultimately handle a difficult situation from a position of control, confidence, and credibility.


  • 24-hour on-call support
  • Team member roles/responsibilities
  • Crisis scenario planning & response building
  • Client spokesperson
  • Media training and monitoring
  • Media protocols
  • Client-specific definitions of a crisis
  • Messaging/talking points
  • Early detection and prevention procedures
  • Standby statements
  • Crisis team identification and drills
  • Websites/dark sites
  • Internal/external notification protocols
  • Social media & web tools

Our Approach for Preparing for a Crisis


Establish a system for ongoing communications with a client’s internal and external constituent groups and the media.


Recommend strategies that accommodate or pre-empt whatever issues might challenge a client and maximize the opportunities created.


Help maintain a unified focus to all messages and communications to support a client’s goals and objectives.


When a crisis hits, protect a client’s ability to continue functioning by minimizing disruption to their business operations.


Develop an early warning system for adverse exposures as well as important visibility opportunities through effective monitoring and forecasting.

Our Expertise and Experience

The privacy of our clients is vital to the work we do. While we can’t name names, suffice it to say that we have helped a variety of companies, organizations, institutions, and individuals proactively assess vulnerabilities and design plans to effectively prepare and manage a crisis.

  • Boycott Threats
  • Labor Disputes
  • Business Closings/Relocations
  • Layoffs/Terminations
  • Chemical Releases/Spills
  • Litigation Support
  • Criminal Investigations
  • Management Transitions
  • Environmental Issues
  • Maritime Incidents/Natural Disasters
  • Government Investigations
  • Mergers & Acquisitions
  • Health Systems Tragedies
  • Petroleum Transportation Incidents
  • Higher Education Issues
  • Product/Food Recalls
  • Public/Private School Issues
  • Site Selection/Zoning Controversies

For crisis inquiries, contact:

Tim Spreitzer

1700 Market St. 29th Floor, Philadelphia, PA 19103

100 W 33rd St. 5th Floor, New York, NY 10001

212 Locust St. Suite 400, Harrisburg, PA 17101


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©2024 Copyright

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©2024 Copyright



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